Are your internal sales staff also faced with the daily challenge of manually processing a flood of customer inquiries from a wide variety of channels? This time-consuming and error-prone process can significantly impair efficiency. Discover how customized AI solutions can automate and structure this process and sustainably optimize your sales.
A leading retail company was confronted with the problem that customer inquiries and orders were received via various channels such as e-mail, fax or WhatsApp. Manual recording and in particular the time-consuming research for suitable products with vague customer descriptions led to bottlenecks and errors. The aim was to implement an intelligent solution that understands unstructured inquiries, independently identifies the correct articles and provides all data for direct further processing in the ERP system in a structured manner.
We developed a customized AI solution that acts as an intelligent assistant for your internal sales department. AI is combined with all your company-specific data, such as Product catalogs, price lists, data sheets and expert knowledge trained and thus forms an internal “WIKI”.
The decisive advantage: Incoming inquiries are analysed in depth. The AI finds the right articles even if the customer does not provide an item number, but only describes a product or describes a problem (e.g. “I need the seal for window profile XY”). She is trained to answer both specific product inquiries and to understand non-specific problems and to suggest suitable solutions from the range.
The identified products and all other order data are extracted and presented to employees on an intuitive decision-making platform for final review. With one click, an offer or order can be generated in the connected ERP system. This reduces the time-consuming search for the right product from minutes to seconds.
